Made an afternoon appointment and dropped my truck...

Made an afternoon appointment and dropped my truck off for a routine oil change so I could come back and pick it up the next morning. Made the mistake of mentioning I was planning on picking it up the next day to the service adviser and they pushed my truck to the back of the queue and ended up not even getting to it the day of my appointment because they "got really busy". Feels like they prioritize volume and making as much money as possible over honoring appointments and customer convenience.