Everyone was friendly and professional. Riley diag...

Everyone was friendly and professional. Riley diagnosed our misbehaving 20-year-old furnace as needing a new pressure switch and a new igniter, at which point he suggested we consider a new furnace. Al explained our options, and we chose a new furnace and a new air conditioner. Alex and Brock showed up exactly on time to install the new units. There was a hiccup with the venting, so Jon also then came to help. The three of them were quite chatty with each other, which at first was distracting, but then became comforting (they were happy workers). Everything was completed within the originally-quoted time-frame, and Alex told me everything I needed to know about the filter, the thermostat, and winterizing the AC unit. Thanks, everyone!