Merima Taso

Review of City Tele Coin Co Inc

This company is located in Louisiana but also doin...

This company is located in Louisiana but also doing phone services in Texas Jails. The fees feel very excessive. You have to pay the admin fee which is $3 if you do this online, or more if you do it through a rep over the phone. Then there's a $2 "statement fee" even though you can look at everything online. $1.50 credit card fee. That's already $6.50 less going towards the phone account. You then have your taxes. State tax (Texas doesn't even have one) and local tax. This is not my issues. If i pay all these taxes and fees which results in less money going into the prepaid account for the inmate then why am i still being changed taxes and fees when they make calls to me. I was told calls are $0.21 a minute. I talked for 4 minutes and 13 seconds and that was $1.75. Lets just say we round up to 5 minutes for the call. 5 x 0.21 is $1.05. So there is $0.70 worth of fees\taxes which is over half the cost of the call it self. This does not seems fair. Before I put money on the account i called to ask questions about billing and the lady who answered was very rude and defensive over simple questions. Never had this issue at a bigger county jail with a different phone company what so ever.