We are a very frequent customer (No. 421999) that ...

We are a very frequent customer (No. 421999) that we have bought a lot of merchandise and we have been very bad with the deliveries of our merchandise, lately my goods have arrived up to 9 days; precisely today another 9 days of other merchandise are fulfilled without arriving ... And we have called you and the answer they give us is that they are already in our town ..... but at our address it never arrives ..... and between you and Estafeta throw the volita ......