This review is for the ER.

This review is for the ER.
First, let me begin by saying I do not expect an ER visit to be luxurious or even pleasant...you re in pain and scared and now there is the constant concern of exposure to Covid...so given the choice, I would not choose to spend 5+ hours in an ER unless i truly felt it was an emergency.
I was brought in from an ambulance and waited for a long time to be seen. I sat, doubled over and crying in the waiting room while I listened to front desk personnel talk about their lunch plans (one was going to get a real id-she shouted to her colleague as she was leaving). I was having pain in my lower abdomen and praise the lord it turned out to be a ruptured ovarian cyst and not something more serious like my appendix. One of my nurses was so rude and surly I told my husband we should just leave and try an urgent care or another er; but by this time, we had invested a lot of time in waiting to be seen. I will say that the last nurse we had as well as the last doctor (I was there during shift change) were both great.
Even when I called to figure out how to get the medical records sent to my doctor, the operator was rude.
I realize that hospitals are big businesses and they really only care about the bottom line...so I do not expect this review to bring about change...I just wanted to share my experience so other consumers can make informed decisions.