I've been waiting over a week after my catalytic c...

I've been waiting over a week after my catalytic converter was stolen for my car to be taken to the garage for repairs. Noone is answering my calls and I can be on the phone for 2 hours before being cut off, other times they pick up the phone then cut the call without saying anything. I've seen so many other people have had to resort to legal action. It shouldn't be this hard to just take my car to the garage who are waiting to start the work. Put in a complaint and Ismail replied saying problems with signal and he will call me back which he didnt. Claim ref 572445 - OY67HDO. If you can please sort out my situation I will take down my review.