Adam Thompson

Review of Big League Movers

This was a terrible experience. Sure the movers we...

This was a terrible experience. Sure the movers were polite and attentive...when you were looking. They managed to make three large scratches in our brand new hardwood floors (that we have noticed so far). One piece of our furniture was dropped off their moving truck from a height of about three feet which of course meant it was totally ruined, and they managed to chip a brick on the front steps of our house while moving the piano. Avoid this moving company if you even remotely care about your home or your belongings. There are too many other options in town and I can't imagine any of them could be any worse.

That was the venting portion of the review. This is generally what you can expect from the company:

You will request a moving quote and everyone will be friendly, helpful, and in constant contact. They were voted best movers in Memphis, and they are the "official mover of the Memphis Tigers." You think you are dealing with real professionals, right? Not really.

The business model seems to be spend on advertising (your friends and family can always flood the vote count for those "best of" polls) and front end sales people then when the actual work needs to be done, send an inexperienced staff that are part of a high-turnover pool of temporary workers.

Our in-laws are moving in with us and I suggested they use Big League moving because of the good reviews, great front end customer service, good rates, and quote transparency they provided. They booked their move and were ready to go until they saw what happened with our movers. My mother in-law reached out repeatedly to the person who provided her with an in-home quote to discuss her upcoming move. She wanted some reassurance that her experience would be better because she doubted she would be able to find another mover on such short notice. Two voicemails were left and there was no response. I now understand that no one cared because the sales professionals had done their job and it was time for the actual work to be handed off to the temp workers.

Well the red flags were the dropped piece of furniture, chipped brick, and dirty shoes on brand new carpet. The straw that broke the camel's back were the scratches we noticed on our brand new hardwood floors (two of these scratches border on being called gashes). Thankfully my mother-in-law was able to find another moving company on short notice and she is only out her $100 deposit. Too bad for Big League because she had a much larger move than us.

I know this all sounds scathing, so let me say that the movers themselves were very friendly and professional in their interactions. I truly believe they tried their best, but their best was not good enough. There was no oversight and no one to hold them to a standard of work befitting the task of handling someone else's home and belongings.

I will report back on my in-law's moving experience and let you know if the mover she hired provided a better experience. I also have pending claims with Big League regarding the damages discussed and I will provide an update on those as well.

Update 1: My mother-in-law used Prime Time Moving and had a much better experience. Our home was not damaged and they staffed the move with more capable men. Furthermore, the movers from Big League moved our piano into our new home but they were unable to get it into the room we requested claiming "it wouldn't fit down our hallway." The movers from Prime Time took one look at the piano and said, "No problem." They took a door off the hinge and voila!, the piano was moved down the hallway and into our bedroom.

Update 2: The piece of dropped furniture was self-reported as damaged by a mover and Big League never followed up to offer a credit. This is just another example of the lack of care your move will receive. Thankfully the piece was going in a "closet office" and didn't need to look nice. I am just happy to be rid of them so I never followed up after one outreach attempt. Truly a garbage company.