Laura LA Sottile

Review of Petaluma Health Center

I have been coming here over the last 3 years. Dr...

I have been coming here over the last 3 years. Dr. Katz was a good doctor. She moved. I love the offices themselves, they are colorful, clean, and roomy. A lot of wonderful competent people all around. BUT, everytime that I have gone there's always seems to be a slip up somehow. One of the GYNO docs there seemed to have given me the wrong prescription which then also took 2 weeks to get it right, and one of the worst bedside manners EVER! Rude and Grumpy!! Or a nurse will promise to FAX a prescription for you, but never does. Or the billing in patient's portal is never updated, so you get charged over and over for the
same bill. The receptionists must be overworked or something--I have NEVER seen one of them SMILE! Anyway, I know they are trying to do their best, but something somehow always goes AMISS. It doesn't function well as a whole. Definitely not a well oiled machine. I just went in there today and they were rude again and would not give me there appropriate charge for the same medicine. BUT, the Rohnert Park Facility is way better!