I bought my car in here 3 years ago. I go every ti...

I bought my car in here 3 years ago. I go every time to have my oil change and regular maintenance. As well, every year to have my inspection and new sticker. Believe me they had all my trust until today. During my last oil change appt (about 3 weeks ago) I was told I need to have my engine belt replaced. I didn't do it that day because I had not the money for it. I called in last week to have it ordered and set up the appointment for this service. Tyler told me it took about 2 business day to have the belt and they or he will call me. I called in TODAY (March 26th 2019) since they haven't called me. No problem, I can also call, or so I thought. Besides that whenever you call (even they have a specific number whether is for service, parts or sales) no matter which one, nobody knows a thing. Well, after talking with "parts team", I was transferred to Tyler without notice and that person (I guess his name was Brian or Ryan) did not even explain him... whatever there is bad customer service everywhere nowdays... So I moved forward and explained everything again. I was on hold for 7 minutes until he found out they got the belt but for no reason (he said he did not know) I wasn't contacted. Well I told him I could take my car down today (from downtown area). About 5pm was not good because people were leaving. Told me on Saturday instead. I told him I never liked going on Saturdays there because even you have an appt before hand, that never matters, and you ended spending 2 and a half hours for an oil change, can you imagine how much will I wait for a belt replacement?. Then I asked him how much it will be for my stickers this year, he said this: there is NOT way to know until someone check your car. I told him that for the last 3 years I've called to know much it will be, and always always year by year I was told how much (no more nor less). It's been the worst conversation or the most lacking information about what they "do" every day. I asked him more questions which showed he had no clue about cars or mechanic business. I think I know more than him about cars. Completely useless. Then someone at work told me to look for other places, they are not only ones you know. I can say that I went down from $205 to $85 with belt include at a dealer no too far from them. I did the math on how much I've been paying for every single thing they have told me and how they have been lying to me. YOU BETTER START REVIEWING YOURSELVES, BECAUSE I SEE YOU CLOSING DOWN YOUR BUSINESS IN A COUPLE OF YEARS. NEVER COMING BACK, NOT EVEN FOR THE FREE CAR WASH I HAVE WITH YOU.