First and last time using their services. My dad i...

First and last time using their services. My dad is still waiting for almost two hours after they were called to pick him up.
When you call they always say they will be there in five, 10 minutes and I ve called over three times.
I wonder if I wasn t here waiting with him how long it would have taken.
What a shame, manager said two different names upon picking up. Clearly he wasn t the manager .