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I previously rated this dealer a 5 star when they ...

I previously rated this dealer a 5 star when they were Superstition and then Heggs. Now that the Courtesy dealer chain has bought them I have to find a new dealer it looks like. The service cashier is a nice, friendly lady but the rest of the service personnel couldn't care less about customer service anymore. The oil change packages I have purchased previously now cost more for fewer oil changes and now I find out they apparently have expiration dates as well. We had two services left on my wife's car contract and we were told that it conveniently just expired in March. Maybe that's my fault missing something when we paid for it but I've had these packages on our three vehicles for several years and never once had one expire. I'm sure it had nothing to do with Courtesy just recently taking over. It is very sad to see such a great dealership go this route, I've used them the past few years for all our service needs since we moved to the state and always loved them. You could tell everyone really cared at every level from receptionist to manager.
Oh and don't bother showing up for the "quick lane" oil change service, they have done away with that as well and are now strictly appointment only. Maybe not the end of the world but still annoying from what we have been used to.

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