Right this is a lovely hotel and the location is j...

Right this is a lovely hotel and the location is just perfect. I went specifically for the Spa experience today. The Espa therapist Maggie was just amazing icing on the cake certainly 5 star experience for the treatment. She was very passionate and caring and brought my zen back in line thank you Maggie !

However the complete downside for me was the fact that there are clear signs to specify that all Phones should be turned off in the Spa. Guests were using their phones in the thermal pool area walking around with them in their robe pockets. Also the changing areas where you have lovely heated marble beds were not exactly quiet. Phones there too. It really baffles me that you come to a Spa and you still need to use your phone. I came to detach from the world just for 5 hours or so but others just don t seem to want to follow etiquette. It makes it hard for the rest of us. Also the Spa at this hotel is just so beautiful and tranquil with so much potential but guests seem to just spoil the atmosphere and the actual experience for other people who actually do what to make the most of the facilities. There was also very loud talking in groups in the Spa lounge area for lunch and the thermal floor.

The hotel specifies certain etiquette but needs to enforce it from my opinion. When you are spending a great deal of money for what is deemed a 5 star hotel you would expect the bar to be slightly higher.

Would I go back ? Only for the treatment but maybe not for the Spa area. Definitely needs improvement atmosphere wise.

Or just don t go on a Friday ! Try another weekday instead....again not sure if that would help either it s plain ignorance from guests. Hope it improves for those who attend in the future.

Shan