It's hit or miss with the care. I have 2 great doc...

It's hit or miss with the care. I have 2 great doctors but the system falls apart all around them. Very rude, old-school staff that interacts with patients as if we're all living together in an old Bronx high rise. We're a nuisance to them. They have lost complete touch with the reality that it's a hospital and we are patients - much less veterans. My policy is to instantly speak up and defy these people - report them - call them out on the spot for their attitudes. The problem is, they are everywhere in that building - in every department I have had to go o for treatment. It's a shame because there are also great people. The pharmacy staff are very good. My doctors are excellent. I appreciate the VA but if I were in charge, I would walk through every department and start firing people or forcing early retirement etc.