I've come to Hall multiple times over the past few...

I've come to Hall multiple times over the past few years and always had a good experience, enough so that I became a member. I very recently visited with a group and made a reservation ahead of time. When we arrived, we were told to go into the non-members area as the members lounge was full, which I was surprised by as the person I booked the reservation over the phone did not mention this. We went upstairs and did the tasting anyways, because what else could we do...we were already there. We walked past the indoor members area and surprise...it was empty meaning that they could have seated us in there but chose not to.

It was an odd experience because we were passed from our original host to a new person after our first glass. Our host for the rest of the time spoke to us as if we were new to Hall, but I shrugged it off assuming they can not be this incompetent. At the end of the tasting our host brought over the bill and I mentioned that I'm a member and was not expecting one, that was when he said that no one told him at all...This type of miscommunication and incompetence amongst the staff is both surprising and disappointing.

I didn't feel welcomed at all nor did I feel like the staff really listened to me; it's especially disappointing since we are members. I'm going to cancel my membership and patronize other wineries where they treat their members better.