NiceN Eazy

Review of Hilton Scottsdale Resort & Vil...

I have stayed here on numerous occasions and have ...

I have stayed here on numerous occasions and have never experienced this bad worst service. We always get the villas when we come to accommodate our patrons for comfort. Usually they give us the villas that are towards the front or close to the gate by the main interest by the main hotel but for some reason this time they gave us the rear all the way in the back. DO NOT EVER take those because it looks like they have workers living in those. At 12 midnight we called for someone to come and service the heat and was told by the front desk there was no one on staff until 7am. Then was also told that there was no one to even send blankets because he was the only one there and had to be at the front desk. I couldn't believe that I was staying at th he Hilton Scottsdale, AZ. on a Saturday night where there was no one to attend to customers. I call the 800 number for Hilton and they apologized and they couldn't even believe then story until they asked Alexander at the front desk and he confirmed. This was and unacceptable visit and I will be pursuing a way to get a refund and to get someone to make this right.