What a joke, this place is a joke.

What a joke, this place is a joke.

So, after viewing a Honda CRV and Toyota Rav4 from their website (because they don't only take in Mazdas and sell them), my dad and the salespeople, Mike and Alex spoke over the phone that I was supposed to come in to test drive both vehicles for our scheduled appointment at 3:46 pm.

Mike tells my dad that he is at Mazda of Clear Lake viewing both vehicles.

I had to take care of some business that morning, scheduled the appointment earlier at one o'clock when I called, Mike answered and he said to come in at one - "everything will be ready". I ask him, "am I still meeting up with Alex?" He says there's no Alex that works at the dealership.

Strangely.

I drive to Mazda of Clear Lake to locate Mike (and the other salespeople) tell me that there's no Mike in the Sales Department and instead redirect me to the Service department. When I get to the Service area, I tell the Mike there why I am here - to view a Honda CRV and Toyota Rav4. The guy looks puzzled, assuming I don't know what I am talking about. He says, "huh, what are you talking about, I don't know anything about that" then he says, "oh, there's no other Mike that works here, I am the only Mike that I know that works here".

He leaves and goes to the Sales building to tell the other salespeople, he returns saying, "I located who you are looking for."
I wait and then finally, Mike shows up with Alex. Mike says, "weren't you supposed to be here at 3:46 pm?" I said yes, but I just called you and you said that I could come in at 1:00 pm instead.

So, we both walk back over to the Sales building from the Service department. Alex is speaking very fast, saying the Toyota Rav4 isn't here, it's in service, but will be ready at 3:46 pm. He allows me to test drive the Honda CRV instead.

During the test drive, he rushes me to get in, not allowing me to view the whole vehicle, but I noticed the leather was coming off everywhere. After telling him my name, he says that his mum name is that too (he wouldn't stop talking about her). Every question I asked about the vehicle, he didn't know.

After the awkward test drive, I leave and return for the scheduled appointment at 3:46 pm, I arrive on the dot. When I get there, the place is empty, just a few salespeople. I tell one of the salesmen that I am here for my appointment with Alex. He says, "let me locate him".

It takes 20 minutes for me to then find out that Alex is out for lunch and the Toyota Rav4 was still in service. I tell another salesperson, that I had a scheduled appointment with Alex at this time and tells me to wait until Alex texts me to tell me that the vehicle is ready to view.

I leave to go home frustrated with all of these run-arounds. Later that evening, I asked my dad if Alex ever text him about the vehicle, he says no.

Searching for a vehicle is already stressful, but dealing with Mazda of Clear Lake is even worse.