Have stayed at One Ocean approximately a dozen tim...

Have stayed at One Ocean approximately a dozen times over the years, and at times, it can be a great hotel, but based on a New Year's Eve stay, I won't be returning anytime soon. To begin, a "deluxe view" room should be higher floor and closer to the ocean, not the 4th floor at the end of the hall with the worst possible view available at the resort (have pictures). Second, I went to use the mini fridge in the room and a previous guests food was still in there (have pictures). Third, the shower wouldn't stay on as the pull tab wouldn't stay up and both the faucet (have pictures) and towel rack (have pictures) were both hanging out of the wall. Fourth, their pool bar isn't open "for the season," nobody is cocktailing on the busy pool deck, and they're asking guests to walk into Azurea (nice restaurant) for service in your pool attire--the service there takes FOREVER even for something as simple as a mimosa or coffee. Finally, dinner made one of us very sick (salmon, which tasted like it had been frozen for a long time). When I alerted the staff to these issues via their texting service or at the front desk, not a single apology or any attempt to make anything right. I even flat out asked for an apology and they simply didn't respond. Get it together, One Ocean--you're better than this and I know you are as I've experienced it first-hand on previous stays. Sigh.