I want to add that the whole process is very organ...

I want to add that the whole process is very organized and though I did have to wait service people kept me posted that my turn was coming. Also they arranged to give me a ride home which only took a few more minutes. The shuttle was a clean suv and the driver made me feel comfortable. Last, our car was serviced and we believe that they were honest in what needed to be done. Overall, we feel Lexus gave excellent service and we received excellent value as well.