This was going to be a negative review... but chan...

This was going to be a negative review... but changed to a very positive one...
I was not happy with the house-keeping service at Drake as I found it slow and their bathrooms too outdated with no hooks to even hang clothes. But now I am writing a review for a very different reason...
When we checked out today, my husband forgot his Macbook in our room! We discovered that 4 hours later when we were back in Michigan. I called the security, and spoke with Mr. Byron Jones. He said he would call back immediately with an update after he has checked into this. He called back withn 15 minutes with good news that the house keeping had found the laptop, and if we would like to come pick it up or should it be shipped. We opted for shipping and he called back a little later with the Fed Ex tracking number.
We are very impressed with the prompt service provided by Mr. Jones and was impressed with the honesty of the housekeeping. Well done, both! So, so grateful
Also kudos to the staff in the executive lounge on the 10th floor... Clara and her team... for always smiling and being helpful when that area is super busy!