Staff need training definitely. We checked in afte...

Staff need training definitely. We checked in after 10 pm and were greeted by a Hogwarts front desk person who mumbled something and asked me sternly to wait after taking over five minutes to check in a young seemingly agitated guest. She had a proctor walk us to the room and open it as the door access key activating machine was broken. She asked me to come down and get the keys in the morning. I requested a late check out being a diamond member and she started at 1pm and ended at 2. Marriott platinums get a 4pm late checkout. Rooms are small for the price; definitely avoid.