You see the grounds and it's beautiful. Unfortunat...

You see the grounds and it's beautiful. Unfortunately, the service doesn't follow suit.
Staff is unprepared and unpleasant. I've been here 3 times and each time nothing has improved, it's only gotten worse. From front desk personal trying to charge me for my room(paid a mo. in advance) to not knowing how to transfer a room to room call. Housekeeping took a pillow that had fallen on the floor and made up a perfect bed with it. My sister in law was bitten by bed bugs, my daughter was given a room that was left not just dirty (I don't believe anyone would like to wash our hands in a sink that has DRIED SPIT in it! ) Our banquet meal was served uncovered with the a/c directly over it, the manager was very condescending when it was brought to his attention. Needless to say our Women's group will never return! If I could give them 0 's I would!
Try Dianah's on El Camino instead