Eric Tams

Review of UW Medicine

Since so many people have been reading this review...

Since so many people have been reading this review I feel like I owe an update.

We've continued to visit the Alvord Brain Tumor Center and our visits have been consistent with what we experienced before. Our doctors continue to be great, but there is a huge communication issue.

There are minor issues like waiting for a very long time to get through the call system, or your messages not getting returned.

The big issue that we struggle with is that prescriptions often don't make it to the Pharmacy (we've experienced a roughly 40% failure rate). To make matters worse, the prescriptions they mess up are anti-seizure medications which need to be taken twice daily and missing a dose or two causes seizures, a trip to the ER and months of recovery time.

Our doctor already hand delivers prescriptions to the desk since so many have been lost and they still continue to make mistakes.

Original review below:
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My overall experience with the hospital has been fine but the Alvord Brain Tumor Center is awful. The front desk changed the appointments of several patients the day before we were scheduled and didn't call out to let people know the times had changed. This caused chaos for a whole day of appointments. The waiting room was packed with people waiting hours due to scheduling mistakes and employees at the front desk were giggling and snickering talking about their personal lives. To top it all off we heard one of the employees working the front desk say, "I hate this place" and "I just want to get out of here." I feel like an office like where people are dealing with difficult issues should be staffed by people who want to be there and can behave like professionals.

If you work with the hospital feel free to contact me.