Not to my surprise, the property manager, his mana...

Not to my surprise, the property manager, his manager and the CEO are not available to discuss the lack of ethic and unresolved maintenance issues, going well beyond 5 months.

May 4/18 I requested an urgent call to the house as the windstorm had destroyed the shingles on our roof. It wasn t until May 5/18 that you replied promising a crew on site that weekend. There was no crew on site.

August 17/18, I advised the shingles were not yet repaired, and there was now a leak in my young child s bedroom. Again, having to wait 24 hours prior to a response, in which time I emailed again advising the leaks were bigger, and now visible holes in the ceiling. You requested pictures and they were emailed promptly.

August 20/18, there was no response regarding the roof, as I emailed again and warned of moulds developing in the bedroom. No response.

September 2/18, I emailed again asking when to expect completion of repairs as the damage was spreading in the room, patches of dark, moisture spreading.

September 3/18, you advised you passed on a service request to a general contractor, and advised they would reach out to me directly within the week. Nothing.

October 11/18, you email saying the repair will be on Monday and to make sure someone was home, we took the day off work to be here, contractors show up promptly, in great spirits and when they see the damage, they too are disgusted that WE waited so long! They get started promptly, only to discover the ceiling can not be repaired as the ROOF IS STILL LEAKING. We call the emergency line, as of course it s raining, and raining directly in the room. The emergency line can t help, and the supervisor, Jenny (employee #52 apparently) is escalating this issue. She refuses to phone me once the issue is escalated as it is beyond her scope, and she is not capable to phone back with her accountability to the matter.

Ridiculous and unfair is an understatement of the service ICC provides.

You need to take accountability for the roof and ceiling being repaired TODAY.

This is now a Public Health concern. My daughter is asthmatic, there are moulds growing in her bedroom walls. I m not sure where the ICC management time and money is being spent, but it s certainly not in the units that are paying the fees.