The last time when I came here was 2 years ago wit...

The last time when I came here was 2 years ago with my 2 months old baby. We stayed for two nights and the hot water didn't come out. We complained but they said just wait. Today, I am back here tonight and I'm spending my second night at Eagle Trace. We just saw a mouse in the kitchen and it ran to the living room. We were all freaked out and we tried to catch but we couldn't. I called the front desk and she told me to move the room if I want to at 1 am. (It takes about 10 minutes to just go to the front desk too and it's raining outside.) The lady at the front desk wasn't nice and she said I am sorry the maintenance's office is closed. She made me so upset. This place is not cleaned at all! When we arrived the first day, we checked into the room and the room wasn't cleaned and all the bedsheets and pillows were on the floor. We had to call them and let them know. They said they will give us a new room and we waited 40 minutes to get new keys from the security guy in the parking lot. Horrible!!! And! When we came to the new room, there were dead stink bugs in the kitchen and the floors and hairs in the jacuzzi. I don't think I would never want to come back! I want my money back!!! I wish I can upload the video of chasing the mouse!!! Yuck!