My family and I had a very mixed experience stayin...

My family and I had a very mixed experience staying at the Ritz. One of the manager at the check-in counter was really nice in informing us a check-in time but then we waited past that time to find out our room was not ready - so the hotel moved us to another room that had a floor leakage problem! The leakage was painfully obvious to the point that the bell staff even voluntarily contacted the concierge to rectify the situation. Overall we didn't manage to check in until 5/6pm of that day and we almost missed our appointment for the evening.

To the manager's credit, she and her team did try to make up to us by upgrading us to a bigger and nicer suit along with some wine and chocolate.

Hence the overall experience of staying here is bitter sweet and mixed.