The worst association ever. I have never ever been...

The worst association ever. I have never ever been treated like this before. They take your money and never do anything for you. We have paid every payment on time and have never missed a single payment. We tried to go swimming in our own pool that we make payments on and they denied me saying I needed to come back on a designated time to pick up the passes. The times to pick up those passes are for an hour each day at random times, which pretty much do not accommodate us at all and their response was we do not work on other peoples time. We ran in to this issue last year and the person taking care of this "Jill Harper" NEVER EVER picks up phone calls. She came here to tell me she is not going to give me my passes because it is not one of the dates listed. I work in a nursing home and work 6:45am to 3:30pm so I am not able to pick the passes up. She would not let my brother of I swim this memorial day weekend. She said i have ro wait until Tuesday from 1-2pm which I can not go to since I work. Associa Chicagoland does not care about their residents! This is unfair! She is racist because I am not white! This community deserves to be shut down. We do not deserve this kind of treatment and will be selling our home very soon. I feel bad for anyone that has to tolerate this kind of treatment. I will be filing a report with the BBB as well as any other company that can give this company a bad name.