Jason Tenney

Review of City Utilities of Springfield

Well where I am from there are 5 utility companies...

Well where I am from there are 5 utility companies to choose from! CU'S problem is they always have had a monopoly on the way things are. As a reviewer said competition drives better customer service they are forced to give better CS when it means you can leave and go elsewhere.
During the 2007 ice storm I heard them say that they were starting utilities back up like you never lost power to not reflect a difference in billing..........huh? 10-15 days without power is a very significant difference in my bill but besides the point.
Usually in any bigger town you have competition to make the best decision for yourself and not forced to just deal!