Lost my medical card. My HR helped me to post the ...

Lost my medical card. My HR helped me to post the form so that I can have a new one. I called 6 times to ask (my form took 9 days to be found!) and check if they received the form. All the people I spoke to said they never received a form by post. Mail in HK is just one day! And your office is just across my HQ Office. When my HR sent an e-mail to BUPA, in just 5 minutes they said they have received the form! My mail got hidden somewhere in a drawer or misplaced! Just be honest, instead of lying you never received any mail by post! My HR was upset because she even personally posted it just for me. Where's your mail sorter? On holiday?