Jae Lee

Review of BMW of Sterling

No problem with the sales and finance departments,...

No problem with the sales and finance departments, but I definitely recommend going elsewhere for service. Service managers are all smiles but they just can't seem to get the job done correctly. Multiple visits are always needed, poor communication, and the techs don't respect your vehicle as evidenced by dashcam footage.

What do they do when you bring up these concerns? They just have the tech turn off the dashcam of course.