I need a licence to work and this council are stop...

I need a licence to work and this council are stopping me from doing so because they are completely incompetent cant get through to anyone.
I left a review yesterday (See below) which has been replied to by some one not giving me any details of who or how to get in touch with the responder ...so i call the council today only to get exactly the same response as i did yesterday and also their main switchboard is "experiencing difficulties" according to the message on their main phone number..so i can't talk to anyone at all!!! .I suspect its friday so they cant be bothered to talk to anyone just in case it involves them in some work which may take them close to knocking off time...Seriously? their web site is very poor. their phone system is down who the hell is running this place?