Wendell Deguzman Review of Guarantee Automaxx
The vehicle we bought is a lemon! Beware of their ...
The vehicle we bought is a lemon! Beware of their vehicles. Shiny on the outside, but defective on the inside. Bad transmission, defective Brake Master cylinder with ABS Actuator, defective Charcoal Canister, check engine light on, failed emissions inspection, etc. Almost half the cost of the vehicle for the worth of repairs. I tried reaching multiple times the manager/owner/whatever, but never contacted me back. I even send a detailed letter explaining my situation, no response. I never even demanded the dealership to cover the cost of all the repairs so I could at least pass emissions and eventually register the vehicle. In fact, whatever communication I tried to establish with them is for me to find out how they will respond and handle this issue. Worst part is they never did, at all! What kind of customer service is that?! The sales people, maybe I could give them a good remark, but the ethics of the owner/manager, selling poor quality vehicles coming from auction... never mind.
Most of their positive reviews here in Google are made by workers, relatives, and friends of the owner. It's pretty obvious. Just beware of their business.
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