Poor customer service. I've been waiting for a ref...

Poor customer service. I've been waiting for a refund of some products that I bought and returned, two months ago. They do not answer to the emails and on the phone they only give you long, they take you like a fool telling you that yes, that same day they will make the refund but I still do not receive it.
It seems inadmissible to me that such a brand treats its clients so badly. The return of the product and not having received the refund is considered ROBO, and as a consequence of this, I will report this case to FACUA.
I encourage all customers who have the same with this company, to report their case to that organization.