I have stayed here in many occasions when I visit ...

I have stayed here in many occasions when I visit LA especially for layovers through LAX. Ive always felt that this property is of good value and quality. A lot has changed from my last visit 6 years ago and not for the better.

I was supposed to stay in LA for 3 days but decided to leave after one night. I should have listened to some of the reviews here.

The moment I walked in the lobby, I already sensed a different vibe. The moment I walked in the elevators, I smelled smoke and weed combined with chemical neutralizers to mask the scent. it was strong and horrible. I should have checked out right away but I was so tired from my international flight that I decided to proceed to my room. The room had a smell but not as strong as the elevators. However when you go to the bathroom where the main vents are, you will strongly smell it. I had to close my bathroom door all the time and not breathe when im in the bathroom to avoid this. Anyone who is health conscious should take this property off your list.

I tried to venture out to get some food and there were just creepy, shady and questionable characters roaming around. When I walked in the elevator a woman had a portable electric stove and a small appliance and she told me she is moving in for awhile. Long story short, this property has taken in needy groups of people who may need housing during this pandemic. I applaud them for doing so. I am all for helping the needy especially in this time of need. However, guests like me deserve full disclosure. I asked them before I checked in if this is true and they vehemently denied it. That is an outright lie. I am not appalled at their charitable actions, I am vehemently against their total disregard for paying guests to know what experience they may have to go through during their stay. Im sure some guests are ok with it but some may not. My biggest problem is the smell of smoke and weed that I have to inhale even in my room. This is unacceptable especially for a non smoking hotel. Please dont tell me that you fine guests who smoke in your room when these smokers are the homeless people who will not be able to afford paying the room let alone the smoking fine. If this property wants to be a homeless shelter that is wonderful, I might even send some contribution to help but you cannot be both. It is not fair for regular paying guests.

the one star is for the service I received from the lady in the front desk and the cleaning staff who really provide wonderful service despite the environment they are in.

The shuttle takes forever btw, I had to wait almost 30 mins before it arrived. They had to call it and ask whats going on. If you need something and you dial 0 from the room, you will either not get a response unless you have the patience to wait a very long time.

I understand that we are in a different world. However, we cannot use this as an excuse to provide poor quality and expect guests to pay the same price. There should be a balance in all this. Sadly, I don't think I will be back in this property again.