I am deeply concerned about the efficacy of this o...

I am deeply concerned about the efficacy of this organisation, particularly in light of its receipt of government funding. Over my 35-year tenancy, I have witnessed a steady decline in its performance. The purported complaints policy appears to be a mere formality, implemented solely to placate higher authorities.

In July 2023 I gained a court order mandated the removal of the neighbours tree, as the situation with Longhurst had deteriorated to the point where the organisation was unresponsive. August 11, 2023, I contacted Longhurst offices to seek clarification regarding Ideverde (Tree Surgeons) failing to honour their appointment without prior notification. I was assured that Longhurst would the legal department's enquiry, with the understanding that Longhurst would subsequently update me. Regrettably, I did not receive any communication.

In a letter dated July 21, 2023, I was informed of Ideverde's scheduled visit to my property on August 9, 2023, for tree removal subsequent to the conclusion of our legal proceedings. Their correspondence also stipulated that I should inform them if any circumstances arose preventing access to this appointment. In the absence of any such communication from my end, I assumed that the appointment would proceed as planned.

However, on August 11, 2023, I contacted Longhurst offices seeking an explanation for Ideverde's failure to honour their appointment and the absence of any notification to me. I was advised that the legal department would be apprised of my enquiry, with the expectation that I would subsequently be contacted. Unfortunately, no response was received.

I subsequently made another call. This appears to be an ongoing practice of Longhurst with their disregard, in the hopes that the tenant will relent while continuing to bear the financial burden for substandard housing and repairs.

Ultimately, an unannounced representative from Longhurst arrived at my door and commenced taking photographs. It was at this juncture that I was informed that Ideverde had indeed visited. I enquired as to how they gained access and was informed that they had scaled the fence. Given that my fence is fortified with barbed wire, executing tree removal without proper access would have been nearly impossible. Upon closer inspection, it became evident that the tree had been pruned, despite the court's directive for its removal, which was previously agreed upon. Longhurst's approach seems to lean towards spontaneous visits and substandard execution, with a seeming indifference to the repercussions or the court's explicit instructions, all while still receiving compensation.

It is disheartening that I will be compelled to resort to legal recourse to address this matter, especially in light of Longhurst's purported commitment to tree removal.