Plusnet is in my opinion the worst broadband provi...

Plusnet is in my opinion the worst broadband provider for Service and speed.
Never got more than 0.5 to 1.5mp and have been told we need fibre to get more speed but sky and talk talk can mange between 5 and 10 mp on normal broadband.
After cancelling at the end of our 12 month contract they have taken random money out of my account (twice) without out any notice on a random day for a random amount.
When you call them up about it you get a very rude person who refuses to refund the unauthorized transactions or explain why it has been taken out. Also when you ask to be put through to a manager they refuse and wount transfer you and than they put the phone down on you. This happened on multiple occasions.