Kaitlyn Wang

Review of FirstService Residential Ontar...

The services and attitudes of the concierge at 50 ...

The services and attitudes of the concierge at 50 Wellesley St E are extremely poor, unprofessional, and intolerable. In my experience, they completely dismissed my concerns with the randomly non-functioning microwave and the bathroom exhaust fan in my suite for MONTHS. They only told me to call a repair guy from a third party and did not offer any other aid. Recently, when I went to retrieve a package, the concierge rudely informed me that the name on the shipping address (I used a preferred name) must match the system or that packages will be returned to the sender and that this was a rule. I find this absurd since this is the first time this rule is mentioned since I began living here last year. Most frustratingly, once the concierge had the audacity to tell me that I didn t know what a package was when I confronted them about a miscommunication on their end that caused a bigger incident. A nearby security nearby heard everything but decided to join in this meaningless and time-wasting argument rather than resolving it. Their attitudes are completely unacceptable and they wasted my time while I had an urgent matter to handle. Even when they recognized the miscommunication, in the end, there was no ounce of remorse for their rudeness and inadequate service. Never in my life have I ever experienced services this poor and unethical.