Stayed at the hotel for Eid al adha 2018 with my w...

Stayed at the hotel for Eid al adha 2018 with my whole family, I booked an extra bed and a baby cot via booking and it was confirmed by the hotel. Arrriving after a 5h drive from muscat we had to go through a whole bargaining discussion at check in. After saying that the extra beds were double the price we agreed on online, the concierge pushed in for an upgrade which was double the price of our booking. Love the commercial aspects!!!! We finally agreed on a price which was OK, slightly higher as included breakfast. We made sure that the amount was a total for 3nights, made him repeat several times... All of that to get a naughty surprise at Check out: price was per night!! He took advantage of our late arrival, kids running everywhere, us getting tired.... And made us sign the invoice as so!! We feel really disappointed as this was not our first stay at all with them, but as we told them we will never be coming back, that was our last!!
The room was then okay but we had only 2 towels for a family of four and we ended up begging all the time for additional bottles of water or additional commodities like soap. Despite being placed on a non smoking floor, the bathroom was smelling like it all the time... Oh and make sure you ask a room higher than the 4th or 5th floor since they have a nightclub on 1st running until 3:00am which is very noisy and become a nightmare especially with kids.
The breakfast morning is quite all right mainly thanks to the staff who is really friendly. They have a limited amount of baby chair and the first arrived first served policy applies . The food served is not top quality and it seems you are mainly paying for the view. They also have a valet parking where the staff is really nice, that make the overall experience slightly better.
Overall a huge space for improvement and certainly not a 5 stars Hotel.
Park Regis kris kin we won't be coming back!!!