Alex Son

Review of Malaysia Airlines

I got an email from a travel agency that a Malaysi...

I got an email from a travel agency that a Malaysia airlines flight was delayed t by three hours (I was on my way to go to the airport by the way). I got no calls, no emails nor text from this company. One of the airline staff members told me that I need to book the ticket again because the flight was cancelled. Why do I have to book a ticket again by myself? Furthermore, why do I need to use my money again? Just gave me an email address and that was it. The delayed flight wasn't my fault and I arrived at the BKK airport 2hrs earlier than landing time. I showed my e-ticket and the crew checked the ticket. I had a ticket from BKK to Malaysia but I needed to wait till next morning to get to Sydney. It's 13 hrs later than the original time.
People told me Malaysia Airlines is horrible. But it turned out that this is the worst! Poor service and they didn't even try to find a ticket for me before I had asked. I won t recommend this airline to anyone and any of my family and friends! Whoever is reading this comment, I tell you that you might save a few bucks but you will lose precious time. Most of my plans were cancelled because of the delay. Think why people complain about this airline and try to fix the problem or respect customers at least. The most important person is the customer itself.
I had a huge lesson this time: DO NOT USE Malaysian Airlines.