Kelly Trethewey Review of LYS Lash Bar and Spa LLC
I went to the Lash Bar a few times for a full set ...
I went to the Lash Bar a few times for a full set and subsequent fills. After having my lashes done for over 5 years with no problems at all, I realized my lashes falling out rather quickly. I noticed that I needed a fill about every 10 days. Previously, I only needed a fill every 3 weeks. I was experiencing a lot of fall out with no natural lash attached. Hypothetically, you would lose your natural lash with the extension attached. As your new lashes grow in, you need to have an extension added. I also found the lashes and glue to be very thick (compared to the place I went to in providence.) When I asked what type of lashes the techs are certified in, the woman on the phone did not know. That should have been a red flag, but I decided to move forward. At my first appointment, I was surprised that my bottom lashes were taped directly down to my skin and that the strip of individual extensions was stuck down to my forehead. As I laid on the table, I overheard the front desk calling to reschedule several appointment, saying that the tech had "gone home sick and would not be back for the rest of the day or tomorrow." This should have been red flag number two. When I left, I was happy with my lashes overall. They were a little more "glam" than I was used to, but I decided to go with a smaller size at the next appointment. One day before my scheduled appt (3/29,) I received a text saying that my appointment had been cancelled and rescheduled to 4/1. So that meant going the weekend without a fill and a new inconvenient time. When I finally spoke to someone, they said that the tech was sick and that was why my appointment had been changed. I was a little annoyed that they couldn't give me an appointment with another tech, but I understood and took the 4/1 appointment. Then on 3/31, my appointment was cancelled again and rescheduled for 4/2. I received a text saying that the tech was no longer taking clients for personal reasons. This same thing happened to me several times. My appointment were not booked with the requested tech and my scheduled times/dates were cancelled and changed without much warning. If you have do not have an extremely open and flexible schedule. I would not recommend the Lash Bar. My very last appointment at the lash bar, was cancelled and rescheduled and I decided that I no longer wanted my lash extensions. They were falling out at a crazy pace and the scheduling process was an absolute nightmare. To avoid a cancellation charge, I showed up to the appointment and just asked them to take the extensions off. The woman at the front desk was very sweet and attempted to see if there was anything that she could do. She seemed very surprised with the scheduling issues, although it had happened several times. As i sat to wait for my appointment, another woman came in for her appointment, which they had no record of. Again, seems like this is something that happens quite often. After 10 minutes of waiting, they came out and said that my lashes could not be removed because it takes longer than my scheduled "fill" appointment. They asked if I would like to rescheduled. I declined. I was actually quite concerned that the removal process would take longer than a fill. Usually I removal solution is applied to the lashes and it is a fairly quick process. When I had my extensions removed from another place, I was shocked with the condition of my natural lashes. I had lashes extensions for over 5 years and never experienced anything like this. I had several bald spots in my lashes line. Needless to say, I would do a little more research than I did when choosing a place for lash extensions. While the price at the lash bar is lower than most, the quality was not worth it. I did the math, over the course of a year, it is more cost and time effective to pay more for a fill that lasts longer.

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