Turker Otcu

Review of MERCEDES-BENZ OF SUGAR LAND

Just moved the area from Austin. This is my 4th or...

Just moved the area from Austin. This is my 4th or 5th benz.. I had CLA45 AMG, CLS400 , E-350 and few others that I don't even remember what they were. Called Sugarland service, and I asked for pickup and delivery or just pickup at least, obviously I'm unable to bring it to them right now.. She asked my address, and told me that negative, they don't go that far. I should try League City.. But I was only 15 miles away.. This made me miss my old dealership in Mercedes Benz of Boerne. I got my first Benz from them and then bought the other 4 from them, recommended to everyone. Even when I moved to Austin, it was 1.5 hr drive to them, always they came and take care of me. They come, take it bring it back.. I never dealt with the Austin MB.. I miss them.. And sugarland benz, guys come on.. 15 miles is nothing for a person drives nothing but Mercedes.. (look at the map with noon traffic) And sending me to League City? which is 45 minutes away? Lady who answered the phone needs some customer service and marketing experience as well, she's rally making to decision to win the client or lose.. Oh well.
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UPDATE : 3 weeks ago, business replied as you might see below, asking me to send them an email, I did. Still no response, my car is already been taken care of by another dealer. To be honest, dealer is the most important thing when it comes to car, I think its time to look in to other brands..Mercedes dealers in Houston don't provide service. the central location doesn't even have a washing service, they told me they take their cars to 3rd party places to wash, so I need to watch my belongings. For years of using MB that was a first.. MB Boerne was spoiling me pretty bad, Houston dealerships sucked after that.. Sugarland seems don't even care after sale.. Oh well again.. :) I'll check Lexus next time..