Michael Mitchell

Review of 360 Communications Ltd

Towers are being overloaded causing a degradation ...

Towers are being overloaded causing a degradation of service. We have been customers for over 3 years. The first couple of years we received outstanding service and speeds were fast and consistent. In the last few months the company has taken on so many new customers due to COVID that the towers are completely beyond capacity. Even the technician that performed the house call admitted that speeds are being greatly affected. Instead of focusing on providing quality connection to their existing customers, they are too worried about income. The technician left our house saying "wish I had better answers for you". We pay for 50 mbps and have been struggling to reach 8-10 when our service works at all.