John

Review of Phoenix American Insurance Com...

I have had Phoenix American warranty now for three...

I have had Phoenix American warranty now for three years. In that three years I have had about four claims and with the exception of one I end up paying as much if not more than they do! This last claim was an air leak in my motorhome. The air controls the ride height and level of the coach, it levels the coach and it has air brakes so potentially a fatal issue with 60,000 lbs rolling down the road.

I took it in to a facility and they were allowed 1 hour to diagnose the problem. The air system has many components and to find leaks can take hours and hours, not a couple! They found the leak and American phoenix picked up 1200.00 and my bill due after they paid the claim was 1100.00. I paid it and picked up the coach on a Wednesday and Thursday we left on a trip. Within a few miles I noticed that I had the same problem and the rear air was only reading 90 PSI. We took our trip and I checked the front and rear gauge every 12 hours to note the reading without starting the coach. In two days the front air still read about 90 PSI where the rear gauge went to 0 so I knew we still had a leak. We finished our trip and came home Sunday and I dropped the coach back at the repair facility on Tuesday. We drove a whopping 200 miles! Now they went back through the coach and spent 10 hours and found another leak. Phoenix American paid about 300.00 less 100.00 deductible so they paid the shop about 200.00. I called American Phoenix and long story short talked to the Customer Service Manger ( Emily Martinez )after attempting to call for a week (She is never there and leaves at 4) and explained the situation and that I felt I should not have another deductible. She explained that I should not be upset with them but with my repair facility because they did not properly diagnose the system and yet they only allow about an hour diag for each repair! This company is a joke. They got out of my first claim which was about 2500.00 on a technicality because it was not called in with the proper mileage and was repaired so when we went back to collect they said they would not pay it because the mileage was originally called in wrong. I paid thousands of dollars for the warranty with a 5 year unlimited miles with a 100.00 deductible. I have had 4 occasions to use the warranty (5 if you count the second trip back on this repair) so I should be out only 400.00 and yet I am out over 4,000.00 out of pocket

Find another warranty company or put the money you would spend in the bank and just pay for your own repairs!