Chic hotel, nice rooms. Staff seems to be focused ...

Chic hotel, nice rooms. Staff seems to be focused on elegantly dressed guests, for example, we had to carry suitcases / bags ourselves despite the fact that there were many employees in the lobby. The guests who were just passing through were not helped others guests. Bathroom is large but shower door is leaking, the toilet bowl is so close to the wall that you can barely reach the toilet paper (you touch it). Bathroom door is jammed, making a lot of noise when opening / closing.