Every time I call up tech support I seem to get a ...

Every time I call up tech support I seem to get a middle aged women based in in a call center in South Africa who knows nothing about computers. They have no knowledge of any router other than their own branded one, and good luck getting them to help you troubleshoot any issues. You will just get the response I m sorry, I am not familiar with that router . I spent days on google trying to get one of the most popular routers to work with iinet.

Previous issues - kept charging me the same amount for my monthly plan even when their prices had gone down. I was no longer on a contract, and was paying $20 a month more than I need to for about 6 months until I realized what was happening. They didn t offer any refunds.

Customer support keeps telling me that 40Mbps line speed is a good. Why am Paying $100/month for 100Mbps then!?! They should have advised me to downgrade my plan if that was the maximum line speed I can get, but said nothing.

I ve been a customer for 10 years but am now switching to Aussie Broadband.