Thomas Stroud

Review of Lee-Harnett Mental Health

Not a patient but an observers experience.

Not a patient but an observers experience.

I sat in the parking lot and called 3 times waiting for the staff to answer. The phone rang 60-75 times each time with no answer. After answering on the forth attempt they agreed to meet us at the door. As we stood outside waiting in rain, the staff member walked past us and went into another office. After knocking on the door she opened the door and rudely announced she had to get a key. The door we entered did not require a key to open from the inside-pushbar. Generally, rude and inconsiderate. Patients should be considered clients and Daymarts' mission, not an inconvenience. Once inside, the clinical staff was helpful and concerned with the patients needs. Clerical and/or reception staff need to familiarize themselves with the overall mission statement.