I'm having a problem consistent with other complai...

I'm having a problem consistent with other complaints other people have. As far as I can tell, the doctors are great.

Their insurance, scheduling and other staff might be good and other times really bad. They lose a lot of communications through multiple avenues. The rules for contacting them aren't consistent. They don't call back when they do get your message, and when you bring it up they talk about how busy they are.

Another example, they made a mistake with billing my insurance. I really don't feel like I was being rude, but whoever I was talking to started yelling when I showed them exactly what the problem was.

You might have a good experience here. However, if you're not famous or a world-class athlete, there's a chance you'll have an incredibly frustrating time dealing with the staff. There's no one holding anyone else accountable for repetitive, significant errors. If you notice a problem, don't get mad, don't try to speak to a superior, just go somewhere else.