Marble floors and beautiful decor impress you when...

Marble floors and beautiful decor impress you when you walk into the entrance of the rehab center.....10 different department heads descend into the patients room in the first hours of arrival...all explaining what a fantastic job they will be doing for your loved one. Bu't try to connect with one of them a week later to respond to a problem and it's an impossibility!! The phones won"t connect you to ANYONE...
NO ONE on the floor or at the desks know what is going on re: the activities listed on the calendar ; how to get to them or where to get help for your questions .....what a joke!
There is no cell phone service anywhere in this building so you must go back outside to make or receive a call.
Very understaffed for the level of care needed for all those in the rehab center...24 patients to 1 nurse...8 patients to 1 CNA. Maybe that is why one of the first things I saw on the way to my mother's room was a man who had fallen ...lying on the bathroom floor of his room with not a soul in sight.I had to find a CNA and report it myself. The quality of the food service was the only good review to offer.