Bj Jaros

Review of Capital Ford

Unbelievably horrible experience on an attempted p...

Unbelievably horrible experience on an attempted purchase of a Jeep. This review is in reference to how the dealer treated us and not Brett Dippolito or Doug Creech. Those two were great!! Brett had worked a solid week finding us a Jeep for purchase. Spent many hours calling on phone and texting to find the right Jeep. We even went out of our way to use Brett because of our prior dealings with him. A Jeep was found and brought to this dealer from another for purchase by us. My wife called and spoke with Doug C. and we informed him that we would be there to sign paperwork and complete the transaction. When we arrived the vehicle had been sold from the time we talked with Doug C. to the time we arrived. Could not believe a dealer would do this to a returning customer. I had bought two trucks from them in one day. Apparently the managers right hand man sold the vehicle without anyone's knowledge. By the way right hand man...Nice pants!!( 70's Plaid look). Guy looked like he was dressing from a 70's Burt Reynold movie. It was the only humorous part of the experience. We have traveled hundreds of miles to complete the deal and this is how they treated a returning customer. On top of that the sales manager was attempting damage control and made it worse. The plaid pant assistant manger never apologized and basically ignored us. I would have purchased other cars in the future from them but after the treatment we received I will never darken their doors. Worst dealer in the Triangle. This was horrible dealer treatment and no fault of Brett Dippolito or Doug Creech....Both guys treated us well and were victim to unscrupulous dealer practices. Use caution and stay away!!!