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Review of Crown Honda of Southpoint

It's sad when a business gets too big to take care...

It's sad when a business gets too big to take care of their customers. I went by Southpoint Crown Honda earlier today to get a State Inspection. The guy said they were busy and it would be best to make an appointment and come back. I made my appointment for 6:30 pm, arrived a little after 6 pm. No one comes to check me in so I have to go to a service person who then sends me to another service person to check me in. Before I can tell him what I needed, he says "there's a two hour wait". I kindly tell him that I have an appointment at 6:30. He promptly said "It's still a wait but I'll go check". The service representative came back and said the wait was now THREE HOURS regardless of whether you have an appointment! What! Why make an appointment? Why not call, text, email me to reschedule? I got my keys and left. I went to Jiffy Lube and they completed the State Inspection in less than twenty minutes.