The worst customer service ever seen. I requested ...

The worst customer service ever seen. I requested a return and on the horizon I do not see any way out to get my money back. At the pay telephone service they do not answer and by e-mail they only know how to write not in competence because it depends entirely on the French office. And the weeks pass! We are really on the verge of fraud and if it continues like this I will be forced to turn to the police